Emergency Control Room Operator

Emergency Control Room Operator
Dukinfield Town Hall

Contract Type: Permanent

Salary: Grade D SCP 7 £20,092 – SCP 10 £21,322

Hours: 36 hours per week, flexible rotas between 7am and 10pm, with the option of night shift when required

Base Location: Dukinfield Town Hall, King Street, Dukinfield, SK16 4LA

Closing Date: Tuesday 6th July 2021

Interview Date: To be arranged

An opportunity has arisen to join the Community Response Service within Adult Services as an Emergency Control Room Operator. We are looking for an enthusiastic and motivated person who can prioritise and can react calmly to emergency situations, to work within this team.

The Community Response Service provides a 24 hour, 365 days per year emergency response service to vulnerable people living within the borough of Tameside. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, including Emergency Planning the Council’s first response to incidents and emergencies and in cases supplying and monitoring numerous Telehealth care devices.

You will work as part of a team within the Community Response Service under the direction of the supervisor, to provide a 24-hour, 365-day call centre service by being responsible for receiving emergency calls from internal and external agencies, taking appropriate action and recording all calls received.

You will complete an induction and be offered the relevant training and support to develop techniques and skills to respond to vulnerable service users.

We can offer you a varied rewarding and interesting career working as part of a supportive team.

For more information or an informal chat contact Joanne Selby, Elizabeth Aspin or Susan Laurent on 342 5100

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.


Ref No: DPT110

Job description and Person specification.docx